These are the terms of our house cleaning service. We will email this page link to customer in order to make sure to know the service terms before booking our cleaning appointment.
If you will not be at home on the appointment day, it is important for the client to pass down the agreed job scopes and information to the person who will be at home on house cleaning day. So that, that person will know what are the cleaning tasks cleaners going to do and what are the necessary cleaning tools and detergents to provide to cleaners if client choose to provide own cleaning tools and products.
If client go and buy the cleaning materials, only after cleaners have arrived, house cleaning starting time is still be their arrival time even they are not able to start work. Cleaner will perform only the jobs that they can do in agreed time frame. They may not continue to work for extension time to complete the job if they have another house to go and work.
Some examples are stated below.Cleaner will not able to clean / dust the furniture if client didn’t provide clothes to wipe.Using broom to clean the floor is not as good as using vacuum cleaner and it will take longer time to dust the floor. Dust from even very small corner can be removed by using vacuum cleaner while broom cannot be used to do so.Cleaner will not able to clean the higher area if client didn’t provide the ladder. So, it is important for the client to provide cleaning tools and detergents, those are safe and proper working conditions.
Cabinets, wardrobes and drawers are required to be emptied too before our cleaner arrival if it is necessary to clean inside.